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Order Processing: Once you place your order, our team will begin processing it immediately. We strive to ship from the warehouse nearest to you to ensure prompt delivery.
Made-to-Order Items: To prevent overproduction and ensure quality, some items are made-to-order. For these products, please allow a processing time of 2 to 4 business days before shipping.
Shipping Times: Your order may be fulfilled from multiple locations to ensure prompt delivery. We strive to ship from the warehouse nearest to you, with delivery typically taking 5 to 12 business days.
Tracking Information: After your order has been processed and shipped, you will receive a confirmation email containing your tracking numbers. Please note that tracking information may take up to 24 hours to update in the system, so don’t be alarmed if updates don’t appear immediately.
Delivery Issues: If your order has not arrived within 30 business days, please contact us so we can assist you in following up with the shipping service.
*Please be aware that processing and shipping delays may occur during peak seasons and higher order volumes.
Shipping cost:
At Fitness Faith, our absolute #1 priority is your satisfaction and happiness. We understand that buying things online can sometimes be frustrating, and scary too.
Don’t worry, we got your back! If you have any concerns and/or are unhappy with your purchase, just contact us and we will assist you immediately.
You can select your preferred payment method at checkout.
Every transaction is secured and encrypted.
We try to pack and ship your orders as soon as possible. If you gave the wrong shipping address upon ordering, please contact us ASAP.
If you inform us before the order is dispatched (within 12 hours), we can still change the shipping address. If you gave the wrong shipping address upon ordering and your order has already dispatched, we can no longer change your order’s shipping address.
In the event that the shipping address is incorrect and you wish to cancel the order, we will refund the order but will reserve 50% of the order value to cover lost goods & shipping costs.
